Order Lead Time Policy
Urgent Orders (1-3 Business Days)
- Print-Ready Artwork Required – You must supply final, approved, print-ready files (300DPI CMYK PDF with bleed).
- No Design Services – Custom design work is unavailable for urgent orders.
- Approval Confirmation – By submitting urgent orders, you certify your files meet all technical requirements.
Standard Orders with Design Services
- +2-3 Business Days added to production time for design work
- 1 Free Revision included (additional revisions delay production)
- Production Hold – Manufacturing only begins after your approval
Production Time Factors
Factor
Impact
Quantity
Larger orders require more production time
Complexity
Specialty finishes/materials add time
Seasonality
Holiday periods extend lead times
Important Limitations
We reserve the right to:
- Refuse urgent orders requiring design work
- Adjust lead times for non-standard quantities
- Charge 20-40% rush fees for last-minute changes
Urgent Order Process
- Email sales@ellesi.co.za with "URGENT" in subject
- Attach print-ready files
- Wait for confirmation before payment
Production time begins only after: (1) payment clearance AND (2) final approval received.